911 Dispatch

The Public Safety Communications Center (PSCC) provides dispatching services for the Police Department and Fire Department twenty-four hours a day, 365 days a year. The PSCC staff also provides after-hours dispatch services for the Public Works Department and coordinates maintenance and repairs for major City radio network infrastructure. The Fire Department currently provides direct oversight of the Communications Center.

Public Safety Dispatchers are the first line of communication with the general public, whether answering 911 emergency calls or handling non-emergency requests for service for both the Police and Fire Departments. Public Safety Dispatchers (911 Operators) attend to incoming calls on twelve 911 phone lines, five non-emergency lines, and one silent witness line. Dispatchers enter all calls for service into the Computer-Aided Dispatch (CAD) system, classify and prioritize the calls, and dispatch public safety personnel where they are needed.

Other duties required of this position include processing and filing incoming paperwork, warrants, and article entry into the state and national crime database, criminal history inquiries, and numerous other tasks to keep the internal operation of the department organized and efficient.

Supervisors in the division perform as “working supervisors,” executing all of the above functions in addition to supervision of the center operations, scheduling, employee evaluations, records requests, and special projects assigned by the Communications Manager. The PSCC is currently under the direction of Laura Martinez.

Communications Mission

The mission of the Public Safety Communications Center (PSCC) is to provide the public with a vital link to emergency services. We are committed to serving with integrity, cooperation, and concern for the welfare of others. Our goal is to provide expedient, courteous, and quality service to our community. Our standard is excellence, and our model of success is collaboration and cooperation.

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