Department Contact:

(520) 421-8608
cityclerk@casagrandeaz.gov

Effective Immediately – the Passport Office at City Hall is closed to the public, due to a recent announcement from the US Department of State, who is closing their passport agencies to the Public in order to limit the spread of the coronavirus.

Any passport or renewal applications submitted prior to 3/19/2020 can expect that expedited passport processing will be honored, however routine service may be delayed.  Given the rapidly changing circumstances, the US Department of State has offered no timeline as to when applicants can expect to receive routine passports.

We apologize for any inconvenience.

Phase I

• Establish an appointment process
• Install sneeze guard shield/security glass for passport services window
• The office will be open for general administration services open by appointment

Phase II

• Open passport services with the US Department of State’s re-opening date (TBD) for a limited number of daily appointments that enforcement social distancing guidelines

Phase III

• Open passport services full time by appointment only

Department Contact:

(520) 421-8675
citycourt@casagrandeaz.gov

COVID-19 Recovery Plan

Effective Monday, May 11, 2020, Face Masks Must Be Worn in the Courthouse. Read more…

A partir del lunes 11 de mayo del 2020, todas las personas que entren en el tribunal  tendrán que usar mascarilla o protector facial mientras que están en el tribunal. Comience Aquí…

COVID-19 Update, June 1, 2020 (English) (Español)

The Court is available to provide you access to justice. To protect the health and safety of the community, the lobby will be closed until further notice due to COVID-19 (coronavirus). Read more…

Documents

• Pay your court obligation with cash at 7-Eleven, CVS Pharmacy, and more
• Cash Payment Frequently Asked Questions
• Paga las obligaciones  de la corte en efectivo en  7-Eleven, CVS Pharmacy y más
• Preguntas frecuentes para pagos en efectivo

Administrative Orders

• AO 2020-75: Authorizing Limitations of Court Operations During a Public Health Emergency and Transition to Resumption of Certain Operations
• M-1142-AO-2020-03: Order Establishing Court Operational Measures to Control Communicable or Infectious Diseases
• AO_2020-48: Authorizing Limitation of Court Operations During a Public Health Emergency
• AO_2020-45: Suspension of Arizona Code of Judicial Administration Time Requirements due to a Public Health Emergency
• AO_2020-44: Judicial Review of Public Health Emergency Orders to Control Communicable or Infectious Diseases

Phase I

• The office will be open for general administration services by appointment
• Meetings will be conducted telephonically or by on-line service, with a maximum capacity of 6 attendees in the large conference room

Phase II

• Meetings will be conducted telephonically or by online service, with maximum capacity of 8 attendees in the large conference room

Phase III

• Meetings will resume in person or telephonically or online service based on number of attendees

Department Contact:

(520) 421-8677
communityservices@casagrandeaz.gov

Due to Governor Ducey’s Executive Order issued on June 29, 2020, the following facilities are closed:

Community Recreation Center • Palm Island Family Aquatic Center • Splash Pad at Carr McNatt Park

Library

Main Library OPEN for limited services

Read more…

Questions or want to sign up for a library card? You can leave us a message at (520)421-8710 send us an email at cglibrary@casagrandeaz.gov

Department Contact:

(520) 421.8600
business@casagrandeaz.gov

Please visit our Small Business Assistance page for more information on how to receive help for your small business.

Department Contact:

(520) 421-8601
finance@casagrandeaz.gov

Finance COVID-19 Reopening Plan

The City of Casa Grande remains committed to our customers and community during this time of concern related to COVID-19.  To help reduce uncertainty, the City is temporarily suspending the assessment of late fees.  You can safely and conveniently pay your bill online at https://casagrandeaz.gov/finance/

6 Ways to Pay Your City Utility Bill

If you have questions or concerns, please contact Billing at 520-421-8601.

Department Contact:

Non-emergency: (520) 421-8777
fire@casagrandeaz.gov

Important notice to community members from the Casa Grande Fire Department:

The City of Casa Grande Fire Department is operating at normal capacity and has not had or expect to have any interruptions or limitations in our ability to deliver Emergency Medical Services to the community in regards to the Covid19/Corona Virus. We want to ask for your assistance in enhancing our response-ability to the Covid19/Corona Virus. Please follow the below guidelines to assist us in serving you better.

• If you are feeling sick, do not visit a fire station for evaluation.
• Only utilize the 911 system in the event of severe difficulty breathing or illness.
• When contacting 911, advise the dispatcher if you believe you have the flu/covid19 or believe you have been exposed.
• If possible, meet first responders outside or in an open-air area.
• Use the below link to the Pinal County website to learn how we are responding to the virus and what current precautionary measures are recommended. https://www.pinalcountyaz.gov/publichealth/Pages/home.aspx

Fire Operations:

Phase I

• Apply social distancing guidelines when appropriate
• Apply new arrival protocols when appropriate
• Check all employees temperatures daily

Phase II

• Continue social distancing guidelines and arrival protocols when appropriate
• Check all employees temperature daily

Phase III

• Modify arrival protocols if warranted

Fire Administration:

Phase I

• Offices are open for fire service by appointment
• Apply social distancing guidelines
• Check all employees temperatures daily

Phase II

• Offices are open for fire service by appointment or in small meeting groups of less than 6  attendees
• Apply social distancing guidelines
• Check all employees temperatures daily
• Evaluate practices for reinstituting Volunteer Program

Phase III

• Offices are open for fire service and meetings
• Apply social distancing guidelines in effect
• Volunteer Program returned

Fire Prevention:

Phase I

• Offices are open for fire service by appointment
• Plan review and fire inspections completed utilizing various protocols to ensure distancing requirements
• Apply social distancing guidelines
• Check all employees temperatures daily

Phase II

• Offices are open for fire service by appointment  or in small meeting groups of less than 6 attendees
• Plan review and fire inspections completed utilizing various protocols to ensure distancing requirements
• Apply social distancing guidelines
• Check all employees temperatures daily
• Evaluate group home inspections that are “low-risk to inspector”
• Evaluate nursing home inspections that are “low-risk to inspector”

Phase III

• Offices are open for fire service and meetings
• Plan review and fire inspections completed
• Group and nursing home inspections are completed

Communications:

Phase I

• Offices are open for communication service by appointment
• Apply social distancing guidelines
• Check all employees temperatures daily

Phase II

• Offices are open for fire service by appointment or in small meeting groups of less than 6  attendees
• Apply social distancing guidelines
• Check all employees temperatures daily
• Employees are allowed into the Communication Center on an as-need basis

Phase III

• Offices are open for communication services or for meeting in a group greater than 10

Phase I

• The office will be open for HR services by appointment
• Meetings will be conducted telephonically or by on-line service
• Open enrollment for health insurance benefits is held on-line.  Individual assistance for small groups of less than 10 will occur in the training room

Phase II

• Meetings will be limited to groups of less than 10

Phase III

• Meetings will resume in person or telephonically or by online service

Department Contact:

Emergencies – 911
Non-Emergencies (520) 421-8700
chiefofpolice@casagrandeaz.gov

CHIEF’S DIRECTIVE #: 20-001

Updated May 6, 2020
The Chief’s Directive is significant as it supersedes existing practices. The Chief’s Directive will remain in effect until replaced by a new directive or update to Departmental Orders.

—

Our mission is to Serve and Protect you, and during this stage of the COVID-19 virus, we want to reassure you we will continue to respond to calls for service in our community. Our officers will continue to proactively police and respond to crimes in progress. Although these basic aspects of policing are normal to us, we want to make you aware of some current changes/practices that may affect the way you do business with us. Here are some precautions we are implementing in order to keep our employees and citizens healthy and safe:

• Our public lobby, located at 373 E. Val Vista Blvd. will remain open, but safe distance practices will take place. We will try to maintain an environment where citizens will be spaced apart with the 6-foot rule and limit crowds to no more than 10 people at a time.
• Prescription drug drop-off services are currently suspended.
• Lobby fingerprinting services are currently suspended.
• Public events (Coffee with a Cop, Neighborhood Watch meetings, etc.), civilian ride-alongs, and tours are currently suspended.
• CAPPS program currently suspended.
• Public Records requests may be made by calling (520) 421-8700 ext. 1 or directly at (520) 421-6651. You can also email our records office at records@casagrandeaz.gov.
• To get a copy of your Accident Report online, go to https://ecrash.lexisnexis.com.
• To speak to an officer, please call our non-emergency line at (520) 421-8700 ext. 7. Please do not report crimes on any of our department social media pages.
• When calling our non-emergency line at (520) 421-8700, press:

1. 1. for Police Records
   2. if you are an alarm company reporting an alarm
   3. for Property and/or Evidence
   4. for a dial-by-name directory
   5. for non-emergency Animal Control
   6. for Vehicle Impounds and/or Tow information
   7. for Police or Fire

Additionally, our Animal Care and Adoption Center is currently suspending new pet license requests. They also ask citizens to provide a photo when looking for lost pets so officers can check kennels instead of allowing a walk through in person. Furthermore, they ask citizens to utilize www.petharbor.com for adoptions and then contact them at #5 on the non-emergency line to make an adoption appointment.

Please remember, if you have an emergency call 9-1-1. We are here to serve you and keep you safe. In these current times, we thank you for your patience and understanding.

Department Contact:

(520) 421-8625
publicworks@casagrandeaz.gov

Casa Grande Airport

1. The Foxtrot Café will be CLOSED until further notice effective Friday March 20, 2020 at 02:00PM.
2. Monthly Fly-In Pancake Breakfasts and all Airport events are canceled until further notice.
3. CGAA Art@theAIRPORT events are canceled until further notice.
4. Afterhours Airport Operations Service, including Terminal Building/facility usage, will remain available at this time (subject to change upon notification).  For afterhours service please continue to call (520) 251-3366.

APS

APS is here to help.

The situation around COVID-19 Coronavirus continues to evolve and will impact our customers. During this time, we are making a few changes to help out:

• We are suspending shutting off power to our customers for non-payment.
• We are waiving late fees.
• We are setting up a Customer Support Fund for those who need assistance paying their bill. The fund will be available through our advisors by calling us at (602) 371-7171 (Phoenix) or (800) 253-9405 (other areas), weekdays from 7 am to 7 pm. We do expect call volumes could be high and will do our best to get to calls in a timely manner.

Customers who are past due on their APS bill can qualify for the fund if they have unexpected loss of income, higher medical or childcare expenses, or other financial hardship created by the COVID-19 virus.

We know many of you are working from home or home with kids at this time. Here are a few tips that can help you save money.

Remember, if you’re on one of our Saver Choice time-of-use plans the lower-cost off-peak rates start at 8 p.m. and go all the way through 3 p.m. the next day. Try these tips to save:

• Do laundry, run the pool pump or use the dishwasher after 8 p.m. or before 3 p.m.
• If you are scheduling time for your kids to be off electronics, do that between 3 p.m. and 8 p.m.
• If you are on one of our time-of-use plans with a demand rate, try staggering the use of appliances between 3 p.m and 8 p.m. For example, wait until after the oven is off to run the dishwasher.

And no matter what plan you are on, save with these tips:

• Turn off lights and fans when you leave a room
• Turn off computers and printers when you’re done using them
• If you would like to switch to another plan, there are options available. You can change at any time.

Arizona Water Company

Contact Information:

(520) 836-8785
CasaGrande@AZwater.com

We have suspended water service disconnections for non-payment, we have implemented a low income and military bill credit, and have closed our office to customers. For more information please visit here.

Arizona Water Company Has A Safe Drinking Water Supply

At Arizona Water Company, delivering a safe and reliable supply of water to our customers is our primary goal. As the circumstances surrounding the COVID-19 pandemic evolve, we want to give our customers an update on the actions that we are taking to protect the health and safety of our employees and their families, and our customers to help ensure that the communities we serve can continue to rely on the critical water service that we provide. Arizona Water Company and our employees understand that we provide our customers with an essential service and take seriously our responsibility to provide you with safe and reliable water service.  This responsibility holds fast even during extreme conditions and emergencies, such as what we are experiencing today.  As part of our response to COVID-19, we are implementing our emergency response plans and remaining flexible to adapt to the quickly changing conditions of the situation to ensure safe and reliable service to our customers and communities.

Please know that the drinking water Arizona Water Company supplies is safe and can be used as normal.  The Centers for Disease Control and Prevention, the Arizona Department of Health Services, Environmental Protection Agency, and the World Health Organization have determined that there is no evidence that the COVID-19 can be transmitted through drinking water, and the safeguards we already use to protect water quality are effective to protect against viruses. Those who live in our service area do not need to stockpile bottled water in the midst of growing fears about the spread of COVID-19.  The drinking water we provide is safe to drink.

Lastly, Arizona Water Company’s Coolidge and Casa Grande water systems are interconnected. If a water supply emergency occurs, we can move water back and forth between our systems to help each other as needed to make sure our customers continue to have safe and reliable water service during this critical time.

Southwest Gas

During these unprecedented times, Southwest Gas continues to be an essential part of the communities we serve. We remain committed to our two million-plus customers and will continue our normal hours of business operations during the current COVID-19 pandemic. As a cornerstone of the community, the company provides the essential service of delivering energy to our customers, many of who are home-bound and rely on natural gas to cook, heat water and homes, and dry clothes, more now than ever before. That’s why we’ve also ceased disconnections indefinitely, until the COVID-19 situation improves, as we know that many of our customers will be affected by recent closures. In addition, we have adopted enhanced hygiene protocols, including mandating that our technicians wear safety glasses and gloves, as well as exercise social distancing and remain at least six feet away from customers in a home or business. We also want to remind customers that our public offices and payment kiosks remain open for customer business. Per the CDC’s recommendation, no more than ten people will be allowed inside the office at once. Customers can still manage their account from the comfort of their homes using our website swgas.com and our mobile app. We also provide assistance programs for income-qualified customers.