APS is here to help.
The situation around COVID-19 Coronavirus continues to evolve and will impact our customers. During this time, we are making a few changes to help out:
- We are suspending shutting off power to our customers for non-payment.
- We are waiving late fees.
- We are setting up a Customer Support Fund for those who need assistance paying their bill. The fund will be available through our advisors by calling us at (602) 371-7171 (Phoenix) or (800) 253-9405 (other areas), weekdays from 7 am to 7 pm. We do expect call volumes could be high and will do our best to get to calls in a timely manner.
Customers who are past due on their APS bill can qualify for the fund if they have unexpected loss of income, higher medical or childcare expenses, or other financial hardship created by the COVID-19 virus.
We know many of you are working from home or home with kids at this time. Here are a few tips that can help you save money.
Remember, if you’re on one of our Saver Choice time-of-use plans the lower-cost off-peak rates start at 8 p.m. and go all the way through 3 p.m. the next day. Try these tips to save:
- Do laundry, run the pool pump or use the dishwasher after 8 p.m. or before 3 p.m.
- If you are scheduling time for your kids to be off electronics, do that between 3 p.m. and 8 p.m.
- If you are on one of our time-of-use plans with a demand rate, try staggering the use of appliances between 3 p.m and 8 p.m. For example, wait until after the oven is off to run the dishwasher.
And no matter what plan you are on, save with these tips:
- Turn off lights and fans when you leave a room
- Turn off computers and printers when you’re done using them
- If you would like to switch to another plan, there are options available. You can change at any time.
Arizona Water Company
We have suspended water service disconnections for non-payment, we have implemented a low income and military bill credit, and have closed our office to customers. For more information please visit here.
Arizona Water Company Has A Safe Drinking Water Supply
At Arizona Water Company, delivering a safe and reliable supply of water to our customers is our primary goal. As the circumstances surrounding the COVID-19 pandemic evolve, we want to give our customers an update on the actions that we are taking to protect the health and safety of our employees and their families, and our customers to help ensure that the communities we serve can continue to rely on the critical water service that we provide. Arizona Water Company and our employees understand that we provide our customers with an essential service and take seriously our responsibility to provide you with safe and reliable water service. This responsibility holds fast even during extreme conditions and emergencies, such as what we are experiencing today. As part of our response to COVID-19, we are implementing our emergency response plans and remaining flexible to adapt to the quickly changing conditions of the situation to ensure safe and reliable service to our customers and communities.
Please know that the drinking water Arizona Water Company supplies is safe and can be used as normal. The Centers for Disease Control and Prevention, the Arizona Department of Health Services, Environmental Protection Agency, and the World Health Organization have determined that there is no evidence that the COVID-19 can be transmitted through drinking water, and the safeguards we already use to protect water quality are effective to protect against viruses. Those who live in our service area do not need to stockpile bottled water in the midst of growing fears about the spread of COVID-19. The drinking water we provide is safe to drink.
Lastly, Arizona Water Company’s Coolidge and Casa Grande water systems are interconnected. If a water supply emergency occurs, we can move water back and forth between our systems to help each other as needed to make sure our customers continue to have safe and reliable water service during this critical time.
During these unprecedented times, Southwest Gas continues to be an essential part of the communities we serve. We remain committed to our two million-plus customers and will continue our normal hours of business operations during the current COVID-19 pandemic. As a cornerstone of the community, the company provides the essential service of delivering energy to our customers, many of who are home-bound and rely on natural gas to cook, heat water and homes, and dry clothes, more now than ever before. That’s why we’ve also ceased disconnections indefinitely, until the COVID-19 situation improves, as we know that many of our customers will be affected by recent closures. In addition, we have adopted enhanced hygiene protocols, including mandating that our technicians wear safety glasses and gloves, as well as exercise social distancing and remain at least six feet away from customers in a home or business. We also want to remind customers that our public offices and payment kiosks remain open for customer business. Per the CDC’s recommendation, no more than ten people will be allowed inside the office at once. Customers can still manage their account from the comfort of their homes using our website swgas.com and our mobile app. We also provide assistance programs for income-qualified customers.